How do you protect yourself against fraud? Our combination of the Fraud Detection Module, Risk Scoring System, Blocking Rules & Filters and payer authentication give you the best payment guarantee. You can deal with transactions in real-time using grey, white- and blacklists, get an estimated risk score for every transaction based on criteria you get to set, immediately check your overview of transactions with scoring calculation, limit the payment methods accepted by filtering on location and currency, automatically block dubious transactions and much more.
All these tools are customizable to the way you do business so you can efficiently handle all your payments. Minimize the risk of fraud while maximizing your profitability.
Highlights of our service
Geographical IP address location checking
IP address and e-mail checking
Issuing bank BIN Number country matching
Tips for Fraud Screening:
1. Fraud Scores
For each new order please view the Fraud Score. You can click on the score next to the transaction for more information. (For example: When the card holder lives in the USA but the used ip address is coming from Australia, the fraud score will be high as these details do not match.) When there is a high Fraud Score and the transaction information looks suspicious: contact the customer to verify the order or cancel and refund the order to avoid a Chargeback by the real credit card holder.
2. IP address
If an order has a high Fraud Score or looks suspicious to you, you can check where the order is really coming from by looking up the IP address. (Please see the above free tool.)
3. High-ticket sales/Fast delivery
Be suspicious of high-ticket sales requested to be sent next-day air or if a runner will be in to pick up the purchase at a later time. Be wary of orders for which the customer is willing to pay more for faster delivery. Fraudsters are greedy so look out for unusual big amount orders. Always verify these orders before sending them out.
4. Customer Email Address
Usually the customer's email address matches the Card Holder's name in some sort of way. (For example: When the Card Holder's name is Patrick Jones and the email address is Linda1234 @ free email address .com you might want to look at the order details and verify the order.) Email addresses that have a lot of numbers or characters (abcdef2000 @ free email address .com) are suspicious too.
5. Customer FREE Email Address
Be especially careful with orders from free email services, there is a much higher incidence of fraud from these services (hotmail.com, aol.com, yahoo.com, etc.) as it's easy for a scamster to open a free, anonymous email account in another person's name and then send you, the merchant, an order using the fake email account and a fraudulent credit card number. The Fraud Score will also be higher with orders from free email addresses. Verify the order by contacting the customer or ask for a non-free mail address during the order process. You can block for example all @hotmail.com addresses by visiting Blocking in the Merchant Menu.
6. Card Holder Address - Delivery Address
Please check if the Card Holder Address matches the given Delivery Address. If the address or country does not match please always verify the order with the customer. The order could be a gift for someone, the card holder might be on a vacation but it could also be a fraudulent order.
7. Delivery Address
Please be careful to send out products to a PO Box, especially when the city or country does not match the card holder details.
8. Foreign orders
Be very cautious of any foreign / international orders. Generally, orders from Asia, the Middle East, and most parts of Africa are considered high-risk.
9. Duplicate Orders
When you see 2 or more orders (rebillings excluded) from the same card holder, credit card number or email address, please verify the orders.